FAQ

What is Bosco?

Bosco is a camera app that lets you snap high-quality artistic photos for print. Bosco is like how cameras used to work: you get a roll of film, shoot it, and develop the prints. That's what Bosco does.

Can I download digital copies of my photos?

No, Bosco is strictly for creating beautiful printed products from your photos: prints, cards and photo books. The printed pieces are the product.

How does a roll work?

Each roll has a fixed number of exposures. Once you've used all the exposures on a roll, it's full, just like real film. You then develop the roll to see your proof sheet, and order prints from there.

What is the proof sheet?

After you develop a roll, you'll see a proof sheet: a grid of all the photos on that roll. This is where you review your shots and decide to order prints.

Can I delete a photo from a roll?

No. Just like real film, every shot counts. Once you take a photo, it's part of the roll.

How much does it cost?

The app is free. You pay for the prints you order, plus shipping. Shipping is by roll, so each extra roll you add to an order costs less to ship than the first. Current prices are in the app when you check out, and listed on our price list. Prices are subject to change.

How long does shipping take?

Delivery times vary depending on your location. You'll receive a notification when your order ships. Typical delivery is within 5–10 business days, but times are estimates and not guaranteed. We ship within the United States only.

Can I cancel or change an order?

Once an order is submitted for production, it cannot be changed or cancelled by you. If there's an issue with your order (damaged, lost, etc.), contact us and we'll do our best to help. If we can't print something in an event order, we send it back to you to change, and you can cancel it for a refund while it waits.

What are filters?

Filters change the look of your photos. Think of them like different types of film stock. You can choose a filter before you shoot. You can enable or disable filters in your device's Settings app under Bosco.

What is an event?

An event is a shared roll for a wedding, party, or any gathering. The organizer creates it and invites guests with a QR code. Everyone's photos go to the organizer, who can order prints, photo books, and greeting cards from them.

What does an event cost?

The organizer pays a reservation fee, shown when they create the event. It is refundable up to 48 hours before the event. An event covers one day, so an event over several days, such as a wedding weekend, is reserved as one event for each day, each with its own fee. It pays for our staff to monitor the event: someone from our team can be reached at support@bosco-camera.app for technical issues, and staff watch for illegal photos. Prints, books, and cards are ordered separately. Guests join and take photos for free.

Who can see my photos at an event?

The organizer and any co-organizers see everyone's photos, along with the name each guest gave when joining. Other guests see your photos only in a product the organizer shares, as watermarked copies with no name on them. Our staff review photos before they are printed.

How long are event photos kept?

Until you or the organizer delete them. We don't delete them automatically.

Do I need an account?

Not to shoot or order prints. Bosco doesn't need an email, password, or sign-up for that, and your identity is linked to your device automatically. To create an event, the organizer gives us a name, an email address, and a phone number. Guests give a name when they join.

What happens if I delete the app?

If you delete Bosco from your device, your local photos and rolls are lost. Any orders already placed will still be fulfilled. If you reinstall on the same device, your server-side data (orders, archives) will still be linked to your device.

How do I delete my data?

Open the rolls screen, tap the menu icon, and choose "Delete my account & data." This permanently erases your photos, archive, and orders from our servers and your device, along with any event you organize and everyone's photos in it, even if it has co-organizers. Only the organizer who created an event can delete it, and an event never passes to a co-organizer. It can't be done while you have a paid order still being produced or shipped. This cannot be undone. If you only use the organizer web app, sign in, open Account, and choose "Delete my data." You confirm it from your email, and a member of our staff reviews it before the events you are the contact for, everyone's photos in them, and the orders placed with your email are deleted. It doesn't touch the data on your phone.

How do I contact support?

Email us at support@bosco-camera.app.